Frequently Asked Questions

Everything you need to know about shopping with NEMO Equipment.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return window for all unworn, unwashed items with original tags attached. Returns are free for all domestic orders.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our performance fit may differ from standard street sizing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

How should I care for my NEMO apparel?

To maintain the quality of our technical fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or fabric softeners.

Do you ship internationally?

Yes, we ship to over 50 countries. International shipping rates and duties are calculated at checkout based on your specific location and order weight.