Returns & Exchanges
At NEMO Equipment, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unworn and unwashed items with original tags within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
2
Pack Your Items
Securely place the items in their original packaging, ensuring all tags and labels are still attached.
3
Print and Attach Label
Download your prepaid shipping label from the portal, print it, and affix it to the outside of your package.
4
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your tracking number for follow-up.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing